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Steven-S
Beginner

on ‎29-04-2021 13h43

734 Views
Message 1 of 4

Broadband connection loss

Having constant speed and connectivity problems since the start my contract, I've had multiple engineers out, a new line and socket installed as well as a new hub. With my speeds still being under the guarantee. 

Need help

Thank you

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3 REPLIES 3
Keith_Beddoe
Distinguished Sage
Distinguished Sage

on ‎29-04-2021 13h58

727 Views
Message 2 of 4

Re: Broadband connection loss

@Steven-S 

What speed where you guaranteed? Bear in mind that you are unlikely to get much above 19Mbs on an ADSL connection.

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Steven-S
Beginner

on ‎29-04-2021 14h53

717 Views
Message 3 of 4

Re: Broadband connection loss

I think I've posted in the wrong section my apologies 

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RobbieMac
Moderator
Moderator

on ‎29-04-2021 14h57

710 Views
Message 4 of 4

Re: Broadband connection loss

@Steven-S wrote:

I think I've posted in the wrong section my apologies 

Hi @Steven-S 

Welcome and thanks for your post.

No need to worry, I have moved your original thread over to the Fibre Broadband board.  I have removed the most recent thread you created.  It's easier for the Community when everything is on the one thread conversation.

Cheers,

Robbie

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