I had intermittent faults with my ADSL broadband and landline since the line was installed in October. I eventually cancelled the broadband, and a fault was found on an external cable which had been causing the landline issue. I then ordered fibre , which went live on the 18th of December, since when it has been disconnecting (flashing purple lights on the hub) every couple of days. It generally stays off for between 4 and 10 hours, then either sorts itself out, or it comes back when a diagnostic test is done. The Openreach engineer came last Friday and got the line changed to a different port on the cabinet. It still disconnected this morning. Plan B, to go back to my old hub, didn’t work either. I rang 150 this morning. Their only suggestion was to refresh the line and do a factory reset on the hub, and see how it goes. I have zero confidence that anything will change.
I am heartily fed up with this. Clearly there is a fault which normal testing does not identify. It seems to me that there might even be a software fault somewhere. But I don’t know how to get this escalated so someone with knowledge of deeper magic can get involved! Can the mods help here?
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Welcome to this user forum.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
If there is no noise, then you may have a high resistance fault.
The line from the cabinet to your house, would be the same as you had with normal broadband, so any fault would still be there, and would affect fibre (VDSL).
Bottom left option. Master socket 5C with a Mk4 faceplate. I’ve done the master socket test several times.
do you mean bottom right which is the socket you mention if you use test socket with filter does that help stability?
Hi, missed that one... it comes from a pole.
That adds to the possibility of potential faults.
Can you locate a junction box where the external dropwire joins the internal wiring, it may look like one of these.
and may be located at the point where the cable enters the house, sometimes on a window ledge.
Also, do you have any other phone sockets?