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Mjconnolly
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Message 51 of 58

Re: Broadband disconnects every couple of days

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Hi @JohnC2 , I don’t know if anything was done yesterday. The connection has been off briefly a few times over the last 2 days (but come back on within 2 minutes each time). I guess I won’t be able to say if there has been any improvement until it’s been stable for a week.

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Message 52 of 58

Re: Broadband disconnects every couple of days

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Hi @Mjconnolly  thanks for the update and I know will be a few days before we can be confident that the fault is fixed. If anything changes in the meantime post back and let me know.

Cheers
John

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Message 53 of 58

Re: Broadband disconnects every couple of days

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Hi @Mjconnolly  how have things been over the last week? 

Cheers
John

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Mjconnolly
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Message 54 of 58

Re: Broadband disconnects every couple of days

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Hi @JohnC2 , according to the event log there have been 8 brief disconnections since the cabinet was upgraded (assuming it actually was!). None have lasted more than a couple of minutes, and the only one I actually saw was a ‘yellow light’ interruption. There have been no purple light disconnections. The profile has gone down from 55mb to 49mb in the last couple of days.

I would give it another week before being confident that it’s resolved, as we have had a period of a week with no problems in the past.

Thanks, Martin

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Message 55 of 58

Re: Broadband disconnects every couple of days

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Thanks for the update @Mjconnolly.

It's good to see that it appears to be fixed. @JohnC2 is happy to check up on this with you in a weeks time.

Any issues in the meantime, please let us know.

Thanks

DanielS

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Message 56 of 58

Re: Broadband disconnects every couple of days

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Hi @Mjconnolly  How has the connection been performing since your last update? Does it look like the fault has been fixed and if so are you happy for me to close your complaint?

Obviously if the fault does come back I'll be happy to reopen the case again.

Cheers
John

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Mjconnolly
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Message 57 of 58

Re: Broadband disconnects every couple of days

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Hi @JohnC2 it's still OK after more than 2 weeks so I think it's fixed. Thanks for your help!
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Message 58 of 58

Re: Broadband disconnects every couple of days

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@Mjconnolly  Thanks for the update and glad I was able to get this fixed for you. 

Cheers
John 

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