Hi @Mjconnolly Thanks for taking my call earlier and sorry the engineer did not turn up. As agreed I need to have an open fault with Openreach so I can pursue a fix to this fault thank you for agreeing to another appointment for next Thursday afternoon.
Hi @JohnC2 , the Openreach enginer has just been. As expected the test checked out perfectly. He has had to close the job, but he gave me some interesting information. Apparently the fault is believed to be caused by a software fault in the new cabinet. It has been reported to the DCOE, and 3rd line support are investigating. I don’t know if you have any way of tracking that but at least something is being done.
@JohnC2 asked me to update the thread if the broadband went off again. It did so this morning. That’s the eighth time in the last week. Some of those times it reconnected itself after a couple of minutes, but at least 3 times I’ve had to go through the troubleshooter web page to kick it into life. I’m going to raise a formal complaint about this now, I’ve had enough. The connection has never been stable since December and there seems to be nothing being done (despite what the openreach engineer said).
Thr fault tracker thinks the appointment that @JohnC2 arranged will be for this morning’s fault. I don’t know if notes can be added to show that there now seem to be 2 faults, the ongoing intermittent issue and a new hard fault.
Ok...Openreach have been today. The port was dead at the cabinet hence no connection since Tuesday. On the long running problem, apparently the cabinet is running an old level of software, but is due for an update next Monday (18th March). The theory is that this will fix the issue. Fingers crossed!