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Bensaes
Beginner
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Message 1 of 7

Broadband down - West Wales SA48

Anyone else having issues?

Was working fine at 6am, and since 8am I have a solid red/orange hub light.

Been through numerous reboots, of both wall and hub, and nothing.  

My BT showing no faults in the area.

Please help!!

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6 REPLIES 6
pippincp
Sage
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Message 2 of 7

Re: Broadband down - West Wales SA48

Do you have a dial tone on your line?

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Bensaes
Beginner
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Message 3 of 7

Re: Broadband down - West Wales SA48

We are ex directory and dont use a landline, so have no idea

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 7

Re: Broadband down - West Wales SA48

if you have broadband then you do have a landline - but you may not use it

the most basic test for broadband problem is to see if your landline has a dial tone.  if no dialtone hence why no broadband and you need to report a phone fault to 151



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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 5 of 7

Re: Broadband down - West Wales SA48

Without checking for dial ton on a phone, there is nothing else you can do.

If you can check, and there is no dial tone, then reporting it to BT normally gets its fixed quicker, as landline faults take priority.

A cheap wired phone costs less than £10, and could save you an £85 visit charge, if the fault is within your premises.

Bensaes
Beginner
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Message 6 of 7

Re: Broadband down - West Wales SA48

We have a dial tone, and the line is fully working

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 7 of 7

Re: Broadband down - West Wales SA48

have you tried using google with your post code and broadband problems?  looks like been connection problems since 7.20am today



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