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Samuelcm99
Beginner
573 Views
Message 1 of 6

Broadband down, solid orange light, week for an engineer

Have had BT broadband installed for 2 months, upgraded to Fibre 6 weeks ago and have had zero problems, in fact the speeds and service have been great.

Suddenly today the broadband dropped out and my Smart Hub 2 is showing a solid orange light. Called the helpline who advised an engineer is needed BUT the earliest one can come to me is in a weeks time. Outrageous. 

Is there anything I can do to try and get this fixed quicker as I will lose my job due to this if it's not fixed for a week! Please help.

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5 REPLIES 5
pippincp
Sage
560 Views
Message 2 of 6

Re: Broadband down, solid orange light, week for an engineer

Do you have a dial tone on your phone?

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Samuelcm99
Beginner
544 Views
Message 3 of 6

Re: Broadband down, solid orange light, week for an engineer

I don't have a phone to connect to it unfortunately. I have checked whether there are any line issues or problems in the area etc and all showing ok.

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Jonn_C
Aspiring Contributor
504 Views
Message 4 of 6

Re: Broadband down, solid orange light, week for an engineer

Welcome to my world; have been waiting 3 weeks for a resolution to an issue with my "new" fibre connection giving exactly the same problem from day one.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
481 Views
Message 5 of 6

Re: Broadband down, solid orange light, week for an engineer


@Samuelcm99 wrote:

I don't have a phone to connect to it unfortunately. I have checked whether there are any line issues or problems in the area etc and all showing ok.


If you get hold of a cheap (Less than £10) wired phone, and you plug it in and get no dial tone or a very noisy line, then if you report that, as a landline fault it normally gets fixed quicker.

Samuelcm99
Beginner
445 Views
Message 6 of 6

Re: Broadband down, solid orange light, week for an engineer

Thanks for the tip. A week wait for an engineer does feel very 1990s considering we are talking about a service measured in micro seconds.

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