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sea2dog
Aspiring Expert
516 Views
Message 21 of 32

Re: Edinburgh broadband issues w/ BT contract number issues?

On my online account it states Landline.
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sea2dog
Aspiring Expert
510 Views
Message 22 of 32

Re: Edinburgh broadband issues w/ BT contract number issues?

@pippincp

I have fibre 250 with BT halo 1

Landline 

TV. 

I have a normal telephone connected to the openreach modem. 

And it states Landline on the online account, so I'd say its a landline. 

 

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Myrealname
Beginner
466 Views
Message 23 of 32

Re: Broadband down

What's the latest on the Edinburgh situation?  Some BT customers regained broadband services on 12/8/2020, estimate was 10am 13/08/2020 for my number but not access and more importantly no updated information available. I am in North Edinburgh /Leith area of the city.

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sea2dog
Aspiring Expert
455 Views
Message 24 of 32

Re: Broadband down

I may be wrong but each exchange that was badly affected will be looked into and once made safe for the engineers to go into will then start to fix the problem, it's possible that either there's been a delay on this or your router has maybe taken a pounding, might be an idea though to give customer service a call. 

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Myrealname
Beginner
451 Views
Message 25 of 32

Re: Broadband down

Thanks - that is exactly my point, I don't know if my issue is hardware related or not until I know the local issues are resolved, so trying to get a status update on the area. The online tools say "possible fault" in the area.
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sea2dog
Aspiring Expert
449 Views
Message 26 of 32

Re: Broadband down

I thought it was hardware related but turned out not to be, hardware related as in router, if you've tried switching the hub off completely from the wall etc then I'd recommend calling them.

Are you a FTTP customer may I ask?
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sea2dog
Aspiring Expert
443 Views
Message 27 of 32

Re: Broadband down

Call this number and after confirming your telephone number it will give you updated information.
0800 800 151
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sea2dog
Aspiring Expert
432 Views
Message 28 of 32

Re: Broadband down

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Myrealname
Beginner
429 Views
Message 29 of 32

Re: Broadband down

Not sure what what FTTP is. I am Fibre / Halo . Yes, was going to call that line next - not expecting that BT would have everything resolved bang on 10am but would be good to get an update posted to save the questions. I think most of us can be reasonable about the situation if it is clearly explained. Thanks for your guidance.
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sea2dog
Aspiring Expert
426 Views
Message 30 of 32

Re: Broadband down

@Myrealname

Try that link on message #28 by entering your telephone number.

FTTP is fibre to the premises which is fibre to a modem in your house. 

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