cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
1,024 Views
Message 1 of 11

Broadband download speed

When I had Fibre Essential the download speed was usually about 21 Mbps. I now have Fibre 1 but the download speed has not changed. Is this normal?

0 Ratings
Reply
10 REPLIES 10
1,011 Views
Message 2 of 11

Re: Broadband download speed

moving to fibre 1 from essential does not mean you automatically get faster speed as it will depend on what your line can handle  if on essential package and you could not het max connection speed of 40mb then moving to fibre 1 will not increase your conenction speed

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

 

enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
999 Views
Message 3 of 11

Re: Broadband download speed

This is a list of your BT Smart Hub settings and current statistics.

Product code:Smart Hub 2
 

 

Serial number:+091301+1938003488
 

 

Firmware version:v0.17.01.12301-BT
 

 

Firmware updated:Sat Mar 14 21:54:36 2020
 

 

Board version:R01
 

 

GUI version:1.56 15_02_2019
 

 

DSL uptime:7 days,18 Hours32 Mins45 Secs
 

 

Data rate:7.125 Mbps / 23.958 Mbps
 

 

Maximum data rate:7.389 Mbps / 28.981 Mbps
 

 

Noise margin:6.5 / 6.4
 

 

Line attenuation:13.8 / 24.6
 

 

Signal attenuation:11.9 / 26.9
 

 

VLAN id:101
 

 

Upstream error control:Off
 

 

Downstream error control:Off
 

 

Data sent / received:
0 Ratings
Reply
997 Views
Message 4 of 11

Re: Broadband download speed

The line is quiet.

 

Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream HandbackThreshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in JumperHigh Low High Low        VDSL Range A (Clean)

VDSL Range B (Impacted)

39.122.47.65.318AvailableAvailable--
37.419.97.6515AvailableAvailable--
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate (Mbps) Downstream Range (Mbps) Availability Date FTTP Install ProcessFTTP on Demand
33030--Available--
ADSL Products Downstream Line Rate (Mbps) Upstream Line Rate (Mbps) Downstream Range(Mbps) ADSL Availability Date WBC SOADSL Availability Date Left in JumperWBC ADSL 2+WBC ADSL2+ Annex MADSL MaxWBC Fixed RateFixed Rate
Up to 7.5--6.5 to 8.5AvailableAvailableYes
Up to 7.5Up to 0.56.5 to 8.5AvailableAvailableYes
Up to 4.5--3.5 to 5.5AvailableAvailable--
2----AvailableAvailableYes
2----Available----
Observed Speeds VDSL ADSLMax Observed Downstream SpeedMax Observed Upstream SpeedObserved Date
23.9513.07
7.121.22
2020-06-042020-02-14
Other Offerings Availability DateVDSL MulticastADSL Multicast
Available
Available
Premise Environment StatusBridge TapVRINTE FacePlateLast Test Date
U
--
--
--
0 Ratings
Reply
991 Views
Message 5 of 11

Re: Broadband download speed

As I said initially your line cannot handle any faster speed so the upgrade to fibre 1 will not give you any faster speed than you had on BT Essential

are you using the test socket with a filter to see if that may increase your speed?  You current speed is within your expected range from dslchecker results although at the bottom end



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
958 Views
Message 6 of 11

Re: Broadband download speed

The master socket has an ADSL V1.0 faceplate so do not normally use filters anywhere.

0 Ratings
Reply
936 Views
Message 7 of 11

Re: Broadband download speed

The test socket is behind the faceplate so you would need to use a filter to connect to it. This would rule out a problem with the faceplate or internal wiring.

0 Ratings
Reply
894 Views
Message 8 of 11

Re: Broadband download speed

Removing the faceplate and connecting to the test socket with a filter did not make any difference to the download speed. 

Replacing the SH2 with a HH5 increases the download speed by 2 - 3 Mbps for some reason. 

As the BT Broadband Availability Checker suggests a maximum possible speed of 37 - 39 Mbps I assume that the equipment in the local cabinet is restricting the speed.

0 Ratings
Reply
889 Views
Message 9 of 11

Re: Broadband download speed

The availability checker does suggest a maximum speed of 37-39 but it is just an estimate that is why it gives a low figure as well.

The restriction is loss due to cable length and gauge. Your connection is within speed range given by the checker.

Did you maximum data rate change while connected to the test socket?

0 Ratings
Reply
827 Views
Message 10 of 11

Re: Broadband download speed

I only checked the download speed when connected to the test socket.

The BT cabinet is about 0.6km away so to get the advertised Fibre 1 average speed of 50 Mbps I would presumably have to be very close to the cabinet.

The BT advertising is misleading as it clearly suggests that Fibre 1 (advertised average 50 Mbps) is faster than Fibre Essential (advertised average 36 Mbps).

Thank you both for your time and replies.

0 Ratings
Reply