cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Jvause91
Beginner
494 Views
Message 1 of 9

Broadband dropping connection after openreach have worked on the street

Hi,

 

On Tuesday 19th May I observed openreach performing work on our street (at the bottom of our driveway). Since then our broadband has become unreliable and has been dropped with the below:

 

08:32:37 22 May. WAN Sensing Auto sensing Complete interface selected
08:32:37 22 May. WAN Sensing Auto sensing Running
08:32:36 22 May. WAN Sensing Auto sensing Complete interface selected
08:32:36 22 May. WAN IPv6 Global unicast prefix / length: 2a00:23c4:601:c800::/56
08:32:36 22 May. WAN IPv6 Global unicast address allocated: 2a00:23c4:601:c800::1/64
08:32:36 22 May. WAN DHCPv6 events: BOUND
08:32:36 22 May. WAN Sensing Auto sensing Running
08:32:36 22 May. Success - secondary DNS servers
08:32:36 22 May. Success - primary DNS servers
08:32:36 22 May. WAN connection WAN2_INTERNET_PTM connected
08:32:36 22 May. WAN DHCPv6 events: INIT
08:32:17 22 May. DSL Link Up: Down Rate=11822kbps Up Rate=500kbps; SNR Margin Down=6.4dB Up=6.5dB
08:32:09 22 May. WAN Auto-sensing detected port DSL WAN
08:30:19 22 May. WAN Sensing Auto sensing Complete interface selected
08:30:19 22 May. WAN Sensing Auto sensing Running
08:30:18 22 May. WAN Sensing Auto sensing Complete interface selected
08:30:17 22 May. WAN Sensing Auto sensing Running
08:30:17 22 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
08:30:16 22 May. DSL Link Down: duration was 346 seconds
08:24:59 22 May. WAN Sensing Auto sensing Complete interface selected
08:24:59 22 May. WAN Sensing Auto sensing Running
08:24:58 22 May. WAN IPv6 Global unicast prefix / length: 2a00:23c4:601:c800::/56
08:24:58 22 May. WAN IPv6 Global unicast address allocated: 2a00:23c4:601:c800::1/64
08:24:58 22 May. WAN DHCPv6 events: BOUND
08:24:57 22 May. WAN Sensing Auto sensing Complete interface selected
08:24:57 22 May. WAN Sensing Auto sensing Running
08:24:57 22 May. Success - secondary DNS servers
08:24:57 22 May. Success - primary DNS servers
08:24:57 22 May. WAN connection WAN2_INTERNET_PTM connected
08:24:57 22 May. WAN DHCPv6 events: INIT
08:24:38 22 May. DSL Link Up: Down Rate=19931kbps Up Rate=2849kbps; SNR Margin Down=6.5dB Up=5.9dB
08:24:30 22 May. WAN Auto-sensing detected port DSL WAN
08:15:36 22 May. WAN Sensing Auto sensing Complete interface selected
08:15:36 22 May. WAN Sensing Auto sensing Running
08:15:35 22 May. WAN Sensing Auto sensing Complete interface selected
08:15:34 22 May. WAN Sensing Auto sensing Running
08:15:34 22 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
08:15:33 22 May. DSL Link Down: duration was 683 seconds
08:04:40 22 May. WAN Sensing Auto sensing Complete interface selected
08:04:40 22 May. WAN Sensing Auto sensing Running
08:04:39 22 May. WAN IPv6 Global unicast prefix / length: 2a00:23c4:601:c800::/56
08:04:39 22 May. WAN IPv6 Global unicast address allocated: 2a00:23c4:601:c800::1/64
08:04:39 22 May. WAN DHCPv6 events: BOUND
08:04:38 22 May. WAN DHCPv6 events: INIT
08:04:38 22 May. WAN Sensing Auto sensing Complete interface selected
08:04:37 22 May. WAN Sensing Auto sensing Running
08:04:37 22 May. Success - secondary DNS servers
08:04:37 22 May. Success - primary DNS servers
08:04:37 22 May. WAN connection WAN2_INTERNET_PTM connected
08:04:18 22 May. DSL Link Up: Down Rate=11799kbps Up Rate=493kbps; SNR Margin Down=6.4dB Up=6.2dB
08:04:10 22 May. WAN Auto-sensing detected port DSL WAN
07:59:55 22 May. WAN Sensing Auto sensing Complete interface selected
07:59:55 22 May. WAN Sensing Auto sensing Running
07:59:54 22 May. WAN Sensing Auto sensing Complete interface selected
07:59:53 22 May. WAN Sensing Auto sensing Running
07:59:53 22 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
07:59:52 22 May. DSL Link Down: duration was 302 seconds
07:55:20 22 May. WAN Sensing Auto sensing Complete interface selected
07:55:20 22 May. WAN Sensing Auto sensing Running
07:55:19 22 May. WAN IPv6 Global unicast prefix / length: 2a00:23c4:601:c800::/56
07:55:19 22 May. WAN IPv6 Global unicast address allocated: 2a00:23c4:601:c800::1/64
07:55:19 22 May. WAN DHCPv6 events: BOUND
07:55:18 22 May. WAN DHCPv6 events: INIT
07:55:18 22 May. WAN Sensing Auto sensing Complete interface selected
07:55:18 22 May. WAN Sensing Auto sensing Running
07:55:18 22 May. Success - secondary DNS servers
07:55:18 22 May. Success - primary DNS servers
07:55:18 22 May. WAN connection WAN2_INTERNET_PTM connected
07:54:58 22 May. DSL Link Up: Down Rate=11600kbps Up Rate=500kbps; SNR Margin Down=6.4dB Up=6.4dB
07:54:50 22 May. WAN Auto-sensing detected port DSL WAN
07:44:11 22 May. WAN Auto-sensing last connection port: DSL WAN
07:41:46 22 May. WAN Sensing Auto sensing Complete interface selected
07:41:46 22 May. WAN Sensing Auto sensing Running
07:41:44 22 May. WAN Sensing Auto sensing Complete interface selected
07:41:44 22 May. WAN Sensing Auto sensing Running
07:41:44 22 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
07:41:43 22 May. DSL Link Down: duration was 402 seconds
07:35:31 22 May. WAN Sensing Auto sensing Complete interface selected
07:35:31 22 May. WAN Sensing Auto sensing Running
07:35:30 22 May. WAN Sensing Auto sensing Complete interface selected
07:35:30 22 May. WAN IPv6 Global unicast prefix / length: 2a00:23c4:601:c800::/56
07:35:30 22 May. WAN IPv6 Global unicast address allocated: 2a00:23c4:601:c800::1/64
07:35:30 22 May. WAN DHCPv6 events: BOUND
07:35:29 22 May. WAN DHCPv6 events: INIT
07:35:29 22 May. WAN Sensing Auto sensing Running
07:35:29 22 May. Success - secondary DNS servers
07:35:29 22 May. Success - primary DNS servers
07:35:29 22 May. WAN connection WAN2_INTERNET_PTM connected
07:35:10 22 May. DSL Link Up: Down Rate=8530kbps Up Rate=500kbps; SNR Margin Down=6.0dB Up=6.3dB
07:35:02 22 May. WAN Auto-sensing detected port DSL WAN
07:33:16 22 May. WAN Sensing Auto sensing Complete interface selected
07:33:15 22 May. WAN Sensing Auto sensing Running
07:33:14 22 May. WAN Sensing Auto sensing Complete interface selected
07:33:13 22 May. WAN Sensing Auto sensing Running
07:33:13 22 May. WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]
07:33:12 22 May. DSL Link Down: duration was 112847 seconds

 

Any ideas how to remedy this? I've done BT broadband tests online which haven't returned anything

 

Thanks

Tags (2)
0 Ratings
Reply
8 REPLIES 8
pippincp
Sage
472 Views
Message 2 of 9

Re: Broadband dropping connection after openreach have worked on the street

Any noise on your line? 17070 option 2, best with corded phone.

0 Ratings
Reply
Jvause91
Beginner
456 Views
Message 3 of 9

Re: Broadband dropping connection after openreach have worked on the street

Hi, I'm afraid I don't own a landline, the phone line is purely only used for broadband

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
445 Views
Message 4 of 9

Re: Broadband dropping connection after openreach have worked on the street

the most basic check for broadband problems is check for noise on your phone line.  it is more than likely the problem is phone problem and not broadband problem   any chance you could borrow phone to test

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if  HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information . 


enter your phone number and post results  remember to delete number   https://www.broadbandchecker.btwholesale.com/#/ADSL




If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Jvause91
Beginner
435 Views
Message 5 of 9

Re: Broadband dropping connection after openreach have worked on the street

The initial post contains the event log output, is this what you needed from the smart hub 2? Below is the output from the broadband checker

20200522_123948_compress86.jpg

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
414 Views
Message 6 of 9

Re: Broadband dropping connection after openreach have worked on the street

it is the log information page with the hub stats not the list of the logs



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Jvause91
Beginner
405 Views
Message 7 of 9

Re: Broadband dropping connection after openreach have worked on the street

Product name BT Smart Hub 2
Serial number 1935093771
Fireware version v0.17.01.12301-BT (Mon Dec 30 19:16:29 2019)
Board version R01
GUI version 1.56 15_02_2019
DSL uptime -
Data rate -
VLAN id -
Upstream error control Off
Downstream error control Off
Data sent / received -
Broadband username bthomehub@btbroadband.com
BT Wi-Fi Active
2.4 GHz wireless network name BT-WWA8R8
2.4 GHz wireless channel Smart (Channel1)
5 GHz wireless network name BT-WWA8R8
5 GHz wireless channel Smart (Channel36)
Wireless Security WPA2 (Recommanded)
Wireless mode Mode 1
Firewall On
MAC address F0:86:20:4B:30:62
Software variant -
Boot loader 0.1.7-BT (Thu Nov 30 09:45:22 2017)

 

There is currently no service, connected to the test socket

0 Ratings
Reply
imjolly
Distinguished Sage
Distinguished Sage
392 Views
Message 8 of 9

Re: Broadband dropping connection after openreach have worked on the street

if you have no internet connection when connected to test socket that suggest no phone line but you cannot test to see so can't really progress



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
Jvause91
Beginner
390 Views
Message 9 of 9

Re: Broadband dropping connection after openreach have worked on the street

Connected it back in to the existing socket, managed to establish a connection and have retrieved the below.

 

Product nameBT Smart Hub 2
Serial number+091298+1935002473
Fireware versionv0.17.01.12301-BT (Mon Dec 30 19:16:29 2019)
Board versionR01
GUI version1.56 15_02_2019
DSL uptime0 days 0 Hours 1 Mins 12 Secs
Data rate3.0 Mbps / 20.0 Mbps
Maximum Data rate3.0 Mbps / 21.0 Mbps
Noise margin5.9/6.5
Line attenuation13.9/30.7
Signal attenuation13.9/29.2
VLAN id101
Upstream error controlOff
Downstream error controlOff
Data sent / received248.5 KB Uploaded / 652.5 KB Downloaded
Broadband usernamebthomehub@btbroadband.com
BT Wi-FiActive
2.4 GHz wireless network nameBT-WWA8R8
2.4 GHz wireless channelSmart (Channel1)
5 GHz wireless network nameBT-WWA8R8
5 GHz wireless channelSmart (Channel36)
Wireless SecurityWPA2 (Recommanded)
Wireless modeMode 1
FirewallOn
MAC addressF0:86:20:4B:30:62
Software variant-
Boot loader0.1.7-BT (Thu Nov 30 09:45:22 2017)

 

0 Ratings
Reply