For several week my broadband drops connection and immediately comes back after a minute or two. It means I lose all connectivity which is very irritating when on work calls.
We have a copper wire connection and the phone works ok. The speed is fine most of the time but about ten times a day the connection drops and router light goes orange and then back to blue.
No. Rarely use the landline but did call the quiet line number to test. It wasn't obviously crackly.
I have checked the line is operational.
The other issue is on my pixel Android phone I constantly have to sign in every couple of hours... Despite saved by the credentials. I have never had that before.
Have you tried using the test socket with a filter to see if that stabilises your connection by eliminating the master faceplate and your internal wiring as causing problems
Thanks. No I will try. I have a socket with two outputs one small and one large. The small is going to the router and large to the phone.
I think you mean unscrewing the face place to find the master socket and adding a filter.
The test socket is shown by black arrow. After removing front you also need to slip the middle section of which reveals test socket
Yes looks like socket 6. I have removed it all and added a filter to the test socket. I will leave it through 24 hrs and see if it happens.
So having done this for half a day it is still dropping out. I will leave a while to fully assess but twice in 3hrs so far today. But it doesn't seem like the route cause.
Update. Yesterday broadband dropped out the same about 7 times in total. No not fixed by isolating the test line.
Also it still kicks my phone out and forces it to login all the time.
Can anyone offer a new suggestion.
I can't seem to get anywhere contacting BT right now and perhaps will just add a complaint instead. I have tried pretty much everything I can read in terms of self help.
I have never had this before with any other service provider. But perhaps it is the new property we moved into in october... Or the related infrastructure.