Broadband dropping connection

[M_Bartlett]

Hi

For several week my broadband drops connection and immediately comes back after a minute or two. It means I lose all connectivity which is very irritating when on work calls.

We have a copper wire connection and the phone works ok.  The speed is fine most of the time but about ten times a day the connection drops and router light goes orange and then back to blue.

[Keith_Beddoe]

@M_Bartlett 

Does it drop when you talking on the phone, and do you hear any noise on the phone when this happens, perhaps a short crackling noise?

[M_Bartlett]

No. Rarely use the landline but did call the quiet line number to test. It wasn't obviously crackly.

I have checked the line is operational.

The other issue is on my pixel Android phone I constantly have to sign in every couple of hours... Despite saved by the credentials. I have never had that before.

[imjolly]

Have you tried using the test socket with a filter to see if that stabilises your connection by eliminating the master faceplate and your internal wiring as causing problems

[M_Bartlett]

Thanks. No I will try. I have a socket with two outputs one small and one large. The small is going to the router and large to the phone.

I think you mean unscrewing the face place to find the master socket and adding a filter. 

[Keith_Beddoe]

@M_Bartlett 

What does your master phone socket look like its likely to be one in the bottom row.

[imjolly]

The test socket is shown by black arrow. After removing front you also need to slip the middle section of which reveals test socket

[M_Bartlett]

Yes looks like socket 6. I have removed it all and added a filter to the test socket. I will leave it through 24 hrs and see if it happens.

Thanks.

[M_Bartlett]

So having done this for half a day it is still dropping out. I will leave a while to fully assess but twice in 3hrs so far today. But it doesn't seem like the route cause.

[M_Bartlett]

Update. Yesterday broadband dropped out the same about 7 times in total. No not fixed by isolating the test line.

Also it still kicks my phone out and forces it to login all the time.

Can anyone offer a new suggestion.

I can't seem to get anywhere contacting BT right now and perhaps will just add a complaint instead. I have tried pretty much everything I can read in terms of self help.

I have never had this before with any other service provider. But perhaps it is the new property we moved into in october... Or the related infrastructure.