from other posts the firmware update to 222.1.1 appears to have stalled so it could be a while before update
An earlier post suggested buying a 3rd party router - would that fix it or do I just wait indefinitely (not patiently) ?
a neew 3rd party router may help your connection remain stable but if the hub is not the problem but line noise or rein for example then changing router is unlikely to help
(delayed response as my hub has dropped out!!)
OK I'll wait but for clarity, and you'll know where I am going, is the Firmware problem affecting all BT Home Hubs or just the 5 Type A?
the firmware you currently have included the fix which caused a problem a year ago. I have the new firmware but can't say it is working better as I didn't have a problem with previous firmware apart from resetting every 14 days
This is a long-standing problem (identified at least Feb 2015) and I have been experiencing it for at least that time, during which I have dealt with the support/service department 4 times to no avail. Indeed, if they were up to speed I wouldn't have had to repeatedly waste both my and their time (and now yours).
I don't know whether the firmware software is the responsbility of BT or a third party but BT must be aware that some hubs are not functioning correctly, ie are not fit for purpose. Whoever is responsbile, BT should offer to replace those faulty hubs and obtain recompense from the third party if appropriate. Customer satisfaction would leap.
I'm sorry to rant at you and should probably now take it up with BT direct. As a sage, would you have a suitable contact start point? If not, I will go the long way round.
everyone on this forum apart from forum mods are customers just like you and I forum mods are only BT employees on the forum
the 204 firmware was to address the problems back in feb 2015 the 222 firmware is quite recent. as I said I have not noticed any difference between 204 and 222
it is not necessarily the hub that causes the drops as internal wiring problems or line noise will also cause intermittent drops in conenction
Internal wiring: First engineer replaced/upgraded all internal wiring and second engineer checked, so should not be that.
Noise: I unplugged all equipment and reintroduced one by one. Drop-out continued then resolved the following day for a short while. This may relate to the 14 day attempted firmware reset.
I seem to have suffered slightly more than you - banking on line is a particular problem if I drop out half way through a transaction. If I wait for the 222 update, timescale unknown, I will continue with an inferior product. I live in a city and am paying for a quality, strong, fast broadband, all of which I receive if connected. It's like having a Porsche with faulty spark plugs.
I think I've exhausted (or is that 'I'm exhausted') all non-hub related possible faults and it is time to move on. So I'll just say thanks for all your help to date.