Then try phoning customer services and see if you can get them to send you a replacement hub
OK. Again, many thanks for your assistance/information which has let me discard potential causes and, hopefully, isolate the problem. Will advise final outcome but, as per Capt Oakes, 'I may be some time'. Cheers
Have finally resolved this issue. Have spoken to 6 more engineers who all re-tested the line and said there was not a problem, although admitted there had been frequent drop outs. I emailed a formal complaint and another engineer from abroad contacted me, tested the line(!) and said no problem. All support people totally ignored the Firmware aspect. His final suggestion was that 'using 2 wireless devices whilst watching TV can cause interference and, thus, drop outs'. What can I say.
My solution therefore is ................. I am moving to Virgin.
where can i find the logs in the HH showing me the timing of when it reboots?