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Distinguished Sage
Distinguished Sage
4,193 Views
Message 21 of 26

Re: Broadband dropping out intermittently

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Then try phoning customer services and see if you can get them to send you a replacement hub



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JaneL
Aspiring Contributor
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Message 22 of 26

Re: Broadband dropping out intermittently

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OK. Again, many thanks for your assistance/information which has let me discard potential causes and, hopefully, isolate the problem.  Will advise final outcome but, as per Capt Oakes, 'I may be some time'.     Cheers

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JaneL
Aspiring Contributor
4,084 Views
Message 23 of 26

Re: Broadband dropping out intermittently

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Have finally resolved this issue. Have spoken to 6 more engineers who all re-tested the line and said there was not a problem, although admitted there had been frequent drop outs.  I emailed a formal complaint and another engineer from abroad contacted me, tested the line(!) and said no problem.  All support people totally ignored the Firmware aspect.  His final suggestion was that 'using 2 wireless devices whilst watching TV can cause interference and, thus, drop outs'.  What can I say.

My solution therefore is ................. I am moving to Virgin.

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timstone8
Newbie
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Message 24 of 26

Re: Broadband dropping out intermittently

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Where do you find the logs which show the time of a reboot?

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timstone8
Newbie
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Message 25 of 26

Re: Broadband dropping out intermittently

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where can i find the logs in the HH showing me the timing of when it reboots?

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pompey1898
Expert
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Message 26 of 26

Re: Broadband dropping out intermittently

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@timstone8,

 

You are posting on a very old thread.  You would be better off starting one of your own.

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