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Broadband was not great with Home hub 6 so on advice fron BT bought smart hub. All set up ok and blue light stays on most of time but even when lit broadband on wired or wireless keeps dropping out. BT say its all ok but its not and can even when on it takes ages to download anything.
the hh6 is the smart hub so not sure what is different
post stats from advanced settings then technical log information
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
are you currently using test socket with a filter to see if that helps your connection?
Sorry was hh5 now hh6- mys mistake.
Quiet test all ok and had tried test socket last time I spoke with BT on online chat- this made no difference. Will I try again with test socket and filter?
ADSL checker info pasted below
Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Handback Threshold(Mbps)WBC FTTC Availability DateWBC SOGEA Availability DateLeft in Jumper High Low High Low Featured ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)WBC FTTP Availability Date ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperOther Offerings Availability Date Premise environmentStatus
|VDSL Range A (Clean)||7.9||4.2||1.2||0.8||3.1||Available||--||--|
|VDSL Range B (Impacted)||7.9||2.7||1.2||0.5||2||Available||--||--|
|FTTP on Demand||330||30||--||Available||--||--|
|WBC ADSL 2+||Up to 2||--||1.5 to 4||12-Sep-18||--||--|
|ADSL Max||Up to 1.5||--||1 to 3.5||Available||--||--|
|WBC Fixed Rate||1||--||--||Available||--||--|
|Last Test Date||23-07-2018|
Hub status info- not sure how to show venet log as this runs on for pages and pages?
Did you get the drop outs with the HH5? If not put it back in and return the HH6 for a refund then buy a decent router.
from your stats the hub has been connected for 3+ days
you are obviously a long way from the exchange and also based on your connection a long way from the street cabinet
As happened on both hubs is it just the wifi? You have split the bands and changed mode but I would also select manual channels and see if that helps