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Beginner
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Message 1 of 8

Broadband dropping out

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For months I have been having problems with broadband dropping out . Engineers have been out 3 times , no problem with my wiring . They say the exchange is at fault . As this went on I changed to fibre hoping it would help . Alas no it still drops out . BT say there are no problems. I would like to know what to do next ?
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Message 2 of 8

Re: Broadband dropping out

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Are you on FTTP or FTTC?

FTTP is completely independant of any copper wiring which existed before installation and therefore if you're having the same problem with FTTP as you had on ADSL then it's not likely to be a fault with the BT equipment

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Moderator
Moderator
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Message 3 of 8

Re: Broadband dropping out

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Hi @Kilda803,

I'm sorry you're connection has been dropping out. Please can you post your router stats as shown - Top Tips to get help on the forum

This will help to give us an indication of how your connection is performing and where the problem might be.

Thanks

PaddyB

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Moderator
Moderator
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Message 4 of 8

Re: Broadband dropping out

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Hi @Kilda803,

I'm sorry you're connection has been dropping out. Please can you post your router stats as shown - Top Tips to get help on the forum

This will help to give us an indication of how your connection is performing and where the problem might be.

Thanks

PaddyB

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Beginner
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Message 5 of 8

Re: Broadband dropping out

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BT have resolved the proble , I hope
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Contributor
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Message 6 of 8

Re: Broadband dropping out

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Hi I know this post is old but I’m having the same issue with constant dropouts. Can you give me a rough guide as to what BT have done as openreach haven’t done much for me 

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Distinguished Sage
Distinguished Sage
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Message 7 of 8

Re: Broadband dropping out

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do you have any line noise  dial 17070 option 2  should be silent and best with corded phone



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Contributor
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Message 8 of 8

Re: Broadband dropping out

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Hi, no noise on line. Openreach have checked everything they can but only thing they have said is my line is old aluminium and not copper. They have then banded my line at a certain speed so it doesn’t drop but it still occasionally drops when SNR gets to about 3 

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