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Finnbobsdad
Aspiring Contributor
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Message 1 of 3

Broadband dropping out

My Halo1 broadband keeps dropping & shows a flashing orange light.

I've done the obvious things (reset etc) and ended up doing an online check.

The results came back via a text saying there was a fault & I should reply to that text with "Next" or "More"

Neither of these words will deliver a text a reply back to the engineer.

Is there a phone number that I can call to speak to an actual person?

 

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Broadband dropping out


@Finnbobsdad wrote:

My Halo1 broadband keeps dropping & shows a flashing orange light.

I've done the obvious things (reset etc) and ended up doing an online check.

The results came back via a text saying there was a fault & I should reply to that text with "Next" or "More"

Neither of these words will deliver a text a reply back to the engineer.

Is there a phone number that I can call to speak to an actual person?

 


0800 800 151

I assume you have noise on your phone calls, as that will cause the disconnections.

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licquorice
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Message 3 of 3

Re: Broadband dropping out

151

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