Problem solved last night it dropped out for over 3 hours so I have decided to pay the cancellation fee and find another supplier who will be a bit more reliable.
Thanks for all your help
hope you have made a good choice but you won't know until the new ISP gets connected unless virgin the openreach internet conenction will be same just different router
I think I might go back to Talktalk. I know their connection is slow and lousy but at least I an not paying over £50.00 to use it. And I do know what to expect
@Ben46 I'm really sorry to see that you've been having problems with your connection and you're now considering leaving BT.
I've sent you a Private Message with details on how you can get in contact with the mod team if you'd like us to help resolve the issues you're experiencing with your broadband dropping out.
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as I said unless you move to virgin the internet connection to your home is the same copper wire from cabinet to your home and difference is in router and who you actually pay Moving to new ISP as a new customer will give you a good initial reduction in cost just check your cab is not full otherwise you will not get a fibre conenction but join the waiting list