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Rosie_SOI
Newbie
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Message 1 of 2

Broadband drops out when the phone is put down

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Hi there,

I'm experiencing a problem with my business broadband where the connection drops out every time the phone is put down. It stays connected throughout the call but drops when the phone is put down - both the wired and wireless connections fail. As a business, we get a lot of calls so this means we're loosing the connection quite regularly.

Has anyone experienced this, or even better... has anyone managed to fix this?

Many thanks in advance for any help!
Rosie

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband drops out when the phone is put down

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this is a residential forum  as a business user you need to post here  https://business.forums.bt.com/



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