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Welcome to this user forum. @Lisah31
Which one of these matches your master phone socket?
or or or
My guess is that its going to be the last on on the right, as they are easily damaged by a storm.
Is there any noise on your phone calls? Dial 17070 and select option 2, there should be no noise between the announcements.
With the smart hub came two microfilters which you did not need to use, but can you find one of them please?
Then remove the front part of that MK4 socket, it just held in by a couple of clips.
When it has been unclipped, you will see a single socket behind it.
Plug a microfilter into that single socket, then plug the lead from the home hub into that socket after removing it from its existing position. That socket is the test socket and is used to prove whether the fault is within your wiring.
See if the home hub now connects.
Unfortunately it didn't solve it, Keith.
What lights are showing on the smart hub?
Have you checked the BT Service status page?