It sounds like the home hub has been damaged by the storm, do you have a spare home hub or another VDSL router?
No I don't. Thanks for your help though, Keith.
I will just have to wait for the engineer on Wednesday, and hope it doesn't cost me
As you are still in a contract, the home hub will be replaced for free, but there is no guarantee they will have one with them, so you may have to wait for one to be sent by the helpdesk. If there is a lot of storm damage, then there may be a high demand for replacements.
If you cannot wait that long, or would like to keep a spare VDSL router, you can get a basic third party router for £35 or less.
If you are opted into BT Wifi, you can always see if there is a nearby wireless hotspot you can use.
Exactly same problem as you, sorry to hijack the thread but thought I'd simply add my details on here seeing as it's an identical problem!
Broadband down since the early hours Saturday, phone line is fine. I have a home hub 3 which I've tried, but no luck with that either. Being half term and having the kids home for a week, the fact an engineer can't come until Friday is pretty annoying to say the least...!
Home Hub 5 shows blue light momentarily (about 15 seconds) then changes to an orange bar, flashing, and stays like that. Socket is MK3, sockets on top of each other; not side by side. Any help would be hugely appreciated if I could get it sorted. Thanks