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srit1
Beginner
151 Views
Message 1 of 6

Broadband getting slower

It's been like this for a few weeks now and just keeps getting worse.

We've had openreach out before who installed a BT Master Socket 5C.

Why is my upload sync speed always so slow?

Why is my broadbad getting slower?

Our package is "Superfast Fibre Plus".

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5 REPLIES 5
Sage
Sage
129 Views
Message 2 of 6

Re: Broadband getting slower

Could you post the connection stats from Advanced settings/technical log/information?

Try a quiet line test 17070 option 2, best with corded phone.

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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Broadband getting slower

Connection time is less than a day is that due to hub dropping connection or manual reset

if manual reset you need to stop resetting as stable connection is needed for any improvement



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srit1
Beginner
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Message 4 of 6

Re: Broadband getting slower

MO4JsBC

I don't have a telephone to test a quiet line. We've had openreach out before who has done a quiet line test with no problems.

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srit1
Beginner
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Message 5 of 6

Re: Broadband getting slower

It wasn't a manual reset.

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Distinguished Sage
Distinguished Sage
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Message 6 of 6

Re: Broadband getting slower

You really need to check your phone line to make sure it is working and assuming it is then check for noise

if ok then you need to get engineer back as your stats are nowhere near the dslchecker estimated range



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