cancel
Showing results for 
Search instead for 
Did you mean: 
jbancroft1
Aspiring Expert
291 Views
Message 1 of 4

Broadband goes off when phone rings

Hi,

When my landline rings, the infinity 1 broadband goes off and takes a couple of minutes for the BT Hub to reset.

I've replaced the line filter, but this makes no difference.

I don't want to call out a BT engineer, unless I am forced to.

Has anyone any ideas about how to fix this?

Thanks

0 Ratings
Reply
3 REPLIES 3
Sage
Sage
279 Views
Message 2 of 4

Re: Broadband goes off when phone rings

Call for an engineer.

0 Ratings
Reply
BT TV Expert
BT TV Expert
260 Views
Message 3 of 4

Re: Broadband goes off when phone rings

Are there any other devices around the home connected to the phone line?

0 Ratings
Reply
Highlighted
jbancroft1
Aspiring Expert
235 Views
Message 4 of 4

Re: Broadband goes off when phone rings

Nothing else connected to the phone line. The BT Youview box is connected to the internet, but through the BT Hub.

0 Ratings
Reply