Broadband halved, halved and halved again

[jollysvn]

I have a long running issue with my broadband and have had probably 6 engineer visits this year.

We are currently getting 8mb download and paying for the maximum we can get.

Today's engineer tells me the speed is being halved out of the cabinet,  it reaches our street after that half to give 30 but drops to 20 as it comes into the house.  Out of the modem it's 8mb.  He says we may need a new fibre cable, us and everyone else in that cabinet I guess.   I am beyond desperate for a solution.   Does anyone have experience of this kind of issue please?

[pippincp]

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

HH5 Troubleshooting/helpdesk.

[jollysvn]

Product name	BT Smart Hub 2
Serial number	1.9E+09
Fireware version	v0.13.03.02221-BT (Fri Feb 22 19:56:36 2019)
Board version	R01
GUI version	1.55 12_12_2018
DSL uptime	0 days 2 Hours 46 Mins 15 Secs
Data rate	4.8 Mbps / 10.7 Mbps
Maximum Data rate	4.8 Mbps / 33.1 Mbps
Noise margin	8.9/25.4
Line attenuation	16.7/26.4
Signal attenuation	15.0/34.5
VLAN id	101
Upstream error control	Off
Downstream error control	Off
Data sent / received	240.9 MB Uploaded / 1.5 GB Downloaded
Broadband username	bthomehub@btbroadband.com
BT Wi-Fi	Active
2.4 GHz wireless network name	BT-J6A256
2.4 GHz wireless channel	Smart (Channel11)
5 GHz wireless network name	BT-J6A256
5 GHz wireless channel	Smart (Channel36)
Wireless Security	WPA2 (Recommanded)
Wireless mode	Mode 1
Firewall	On
MAC address	78:DD:12:D2:A6:E8
Software variant	-
Boot loader	0.1.7-BT (Thu Nov 30 09:45:22 2017)

[licquorice]

Engineer was talking total nonsense and has failed to fix your line problem. You need to get another engineer visit

[jollysvn]

well he didn't claim to have fixed it. He was here all day, well here, at the junction in the road outside and at the cabinet.
It's being referred to a 'specialist' to look at the fibre but I can't believe anyone else is putting up with this same speed.

[licquorice]

It's nothing to do with the fibre, it's the copper pair to your house causing the problem. Is there any noise on your line when you carry out a quiet line test on 17070

[jollysvn]

no, no sound or interference at the moment. there normally is on calls. That did improve after the previous visit but is clicky again now.

[licquorice]

Until the noise problem is fixed your speed won't improve.

[jollysvn]

ok, thank you very much. When I have the physical strength to phone them again I will ask them to look at it.

[PaddyB]

Hi @jollysvn,

Welcome to the community and thank you for posting. I'm sorry to read about the problems you have with your connection. If you can hear clicking when using the phone, then this would indicate a fault with the telephone service. 

This would definitely have an impact on the Broadband side of your service. If you send me in your details, I'll be able to take a look at what is happening with that fault. 

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB