I have a long running issue with my broadband and have had probably 6 engineer visits this year.
We are currently getting 8mb download and paying for the maximum we can get.
Today's engineer tells me the speed is being halved out of the cabinet, it reaches our street after that half to give 30 but drops to 20 as it comes into the house. Out of the modem it's 8mb. He says we may need a new fibre cable, us and everyone else in that cabinet I guess. I am beyond desperate for a solution. Does anyone have experience of this kind of issue please?
Could you post the connection stats from the hub.
HH6 Advanced settings/technical log/information.
|Product name||BT Smart Hub 2|
|Fireware version||v0.13.03.02221-BT (Fri Feb 22 19:56:36 2019)|
|GUI version||1.55 12_12_2018|
|DSL uptime||0 days 2 Hours 46 Mins 15 Secs|
|Data rate||4.8 Mbps / 10.7 Mbps|
|Maximum Data rate||4.8 Mbps / 33.1 Mbps|
|Upstream error control||Off|
|Downstream error control||Off|
|Data sent / received||240.9 MB Uploaded / 1.5 GB Downloaded|
|2.4 GHz wireless network name||BT-J6A256|
|2.4 GHz wireless channel||Smart (Channel11)|
|5 GHz wireless network name||BT-J6A256|
|5 GHz wireless channel||Smart (Channel36)|
|Wireless Security||WPA2 (Recommanded)|
|Wireless mode||Mode 1|
|Boot loader||0.1.7-BT (Thu Nov 30 09:45:22 2017)|
Engineer was talking total nonsense and has failed to fix your line problem. You need to get another engineer visit
It's nothing to do with the fibre, it's the copper pair to your house causing the problem. Is there any noise on your line when you carry out a quiet line test on 17070
Welcome to the community and thank you for posting. I'm sorry to read about the problems you have with your connection. If you can hear clicking when using the phone, then this would indicate a fault with the telephone service.
This would definitely have an impact on the Broadband side of your service. If you send me in your details, I'll be able to take a look at what is happening with that fault.
I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages
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