if your phone is working can you enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
You are not facing the same thing. You are on a customer-customer support forum. We will ask you to do certain things for us to better advise you on the next way to go.
It's entirely up to you if you continue but the first step is to do as @imjolly has requested, he has asked for good reason.
Just go with the flow, there is probably nothing you can do to get BT Customer Services to remedy the situation in a timely manner. Annoying I know - but that's life 🙂
Remember these are folk earning a little over the minimum hourly wage stuck in front of customer servce software that determines what they have to do and with a supervisor watching their every move. It is no use getting annoyed with the individual.
You could ask BT Broadband for any activation fee to be waived as a gesture of goodwill.
Friends of mind had a similar experience recently BT Openreach engineer arrived at the nearby cabinet - it is just across the road from them - on the activation day but had forgotten the key to gain access to the cabinet and so went away and the job had to be rescheduled for a week later. They were not charged the activation fee.