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planetf1
Expert
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Message 1 of 2

Broadband issues

BT broadband seems to have been rather unreliable today.

I've been working at home OK, but noticed various periods of very slow performance. I was though using a VPN, and therefore not reliant on BT DNS servers

 

Later this evening - perhaps 7pm onwards I was not using VPN and DNS has been consistently failing. I've noticed that the connection at various times is normal (low latency), poor (high latency 250-500ms) or dead. rebooting the router (HH5a) hasn't helped.  The VDSL connection itself (HG612) has been rock solid for 50 days. Manually disconnecting/reconnecting from the router hasn't helped either.

I can only guess that there are issues - yet no tweets from @BTcare, no responses, nothing here & nothing on the status page (for my area).....

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Tog
Contributor
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Message 2 of 2

Re: Broadband issues

My guess is a DNS issue, some sites load, others don't. I changed adapter settings to use Google's DNS and all is working atm. BT are aware, there's an announcement here https://community.bt.com/t5/Broadband-Connections-Broadband/ct-p/BB but no recent update.

 

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