cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Keith_Beddoe
Distinguished Sage
Distinguished Sage
146 Views
Message 11 of 15

Re: Broadband keeps dropping

@Jason-steptoe 

How are things progressing with the fault?

0 Ratings
Reply
Jason-steptoe
Aspiring Contributor
134 Views
Message 12 of 15

Re: Broadband keeps dropping

Hi, sorry for not responding sooner, I changed the faceplate for an older style and reconnected phone line and vdsl line. Been checking it daily and so far it’s been stable for almost 6 days now. Speed dropped slightly to 48 to 52 from 55 to 60. Also noise margin has stayed stable at about 6.3. Was going to wait for the 14 day reboot of smart hub to see what happens.

jason

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
125 Views
Message 13 of 15

Re: Broadband keeps dropping

@Jason-steptoe 

Thanks for the update, lets see how it goes. I will monitor this thread until  you are happy that the fault is fixed.

0 Ratings
Reply
Jason-steptoe
Aspiring Contributor
119 Views
Message 14 of 15

Re: Broadband keeps dropping

Thank you, I will update you. Is it worth obtaining a new nte  5c mk4 faceplate and trying that?

jason

0 Ratings
Reply
Keith_Beddoe
Distinguished Sage
Distinguished Sage
109 Views
Message 15 of 15

Re: Broadband keeps dropping


@Jason-steptoe wrote:

Thank you, I will update you. Is it worth obtaining a new nte  5c mk4 faceplate and trying that?

jason


No, its likely to suffer from the same problem. Its cause by mis-alignment between the front and the back sections. The issue was explained  here. You may find the explanation helpful.

https://community.bt.com/t5/Landline/2019-Master-Socket-kit-loose/m-p/1985566/highlight/true#M67755

0 Ratings
Reply