cancel
Showing results for 
Search instead for 
Did you mean: 
Albany
Aspiring Contributor
285 Views
Message 1 of 8

Broadband keeps dropping

Go to solution

I am sick of having to report faults with my broadband or phone line. Having just had my landline repaired now the broadband keeps dropping off. Three times now in three hours. I am getting really fed up with it. I have only just recently had my broadband sorted out with another fault. When will it ever end. I went through the mods last time. I think it was Neil.

0 Ratings
Reply
7 REPLIES 7
Moderator
Moderator
274 Views
Message 2 of 8

Re: Broadband keeps dropping

Go to solution

Hi @Albany 

Thanks for posting back!

I'm sorry you're having connection problems with your broadband.  I can see that you've reported it to us a few times so sincere apologies that it is still happening.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

Community ModeratorRobbieMac
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
236 Views
Message 3 of 8

Re: Broadband keeps dropping

Go to solution

Hi @Albany thanks for sending in your details again and I'm so sorry the issues with your broadband have returned. I've picked up a fault as part of my testing and have reported this to BT Wholesale for further investigations. As soon as I have any updates back from them I'll give you a call.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Albany
Aspiring Contributor
227 Views
Message 4 of 8

Re: Broadband keeps dropping

Go to solution

Hi Neil. Thanks for that . I now have an engineer coming out tomorrow morning. It seems every time I pick the phone up and make or receive a call the broadband goes off. It is worse than before . It is just ridiculous and driving me crazy. Anne

0 Ratings
Reply
Moderator
Moderator
211 Views
Message 5 of 8

Re: Broadband keeps dropping

Go to solution

@Albany  Hi Anne, no problem I'm happy to help. It looks like the drops started again after the land line was repaired in the roadside cabinet on Saturday so I suspect the issues are related.  I'm not in the office tomorrow but I'll check the engineers notes on Saturday and get back to you to make sure its working ok. 

I appreciate this is a real nuisance and I've added notes for the engineer to ensure they know its a repeat problem.

Thanks
Neil

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Moderator
Moderator
180 Views
Message 6 of 8

Re: Broadband keeps dropping

Go to solution

Hi @Albany I called there but missed you, I wanted to follow up with you to check how the engineer visit went yesterday? Can you post back to let me know if your connection is still dropping?

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply
Albany
Aspiring Contributor
173 Views
Message 7 of 8

Re: Broadband keeps dropping

Go to solution

Hi Neil. All seems well at the moment thanks. Apparently the fault was in the box in the street the engineer said. Hope this is the last time for a long while now. Thanks for your help Anne

0 Ratings
Reply
Moderator
Moderator
157 Views
Message 8 of 8

Re: Broadband keeps dropping

Go to solution

Hi @Albany  thanks for getting back to me, I'm glad is working again and fingers crossed that's the end of these issues. I can see the land line fault was also located in the cabinet so the recent problems were very likely caused by the same fault. 

Please get back in touch if you need any further help with this.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”Kudos”
0 Ratings
Reply