I moved house from Sussex to Wales in March. In Sussex I had a really long local loop but when all the dodgy connections had been found, I usually got 3800-3900 downlink and 800 uplink.
So... I know what's possible on long lines with modern equipment.
I was sold bt+ when we moved and the promise of fibre and much faster speeds... Hah !
The smart hub has NEVER connected faster than 2Mbps/800k and its a good week if it doesnt drop out 3 or 4 times.
In summary, I have a very poor connection and I've been sold better than I had in Sussex, so I'm a very unhappy customer.
Can someone please expain why this is ?
|0 Mbps||1.74 Mbps|
Max Achievable Speed
| Download speedachieved during the test was - 1.84 Mbps|
For your connection, the acceptable range of speedsis 1.22 Mbps-1.74 Mbps .
IP Profile for your line is - 1.74 Mbps
|0 Mbps||20 Mbps|
Max Achievable Speed
|Upload speed achieved during the test was - 0.65Mbps|
Upstream Rate IP profile on your line is - 20 Mbps
Its because you are trying to compare apples with oranges. ADSL fed from the exchange has a much longer reach than VDSL (FTTC) fed from the cabinet.
Can you enter your phone number in the checker https://www.dslchecker.bt.com/ and post results, delete phone number from screenshot before posting.
this graph gives some idea of loss of speed over distance
BT BROADBAND AVAILABILITY CHECKER
Telephone Number 01982xxxxxx on Exchange ERWOOD is served by Cabinet 4
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Handback Threshold(Mbps) WBC FTTC Availability Date WBC SOGEA Availability Date Left in Jumper
High Low High Low
VDSL Range A (Clean) 6.8 3.3 1.2 0.8 2.4 Available Available --
VDSL Range B (Impacted) 6.2 2.7 1.2 0.5 1.9 Available Available --
Featured Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) WBC FTTP Availability Date
FTTP on Demand 330 30 -- Available -- --
ADSL Products Downstream Line Rate(Mbps) Upstream Line Rate(Mbps) Downstream Range(Mbps) Availability Date Left in Jumper
WBC ADSL 2+ Up to 1 -- 1 to 3 Available -- Yes
WBC ADSL 2+ Annex M Up to 1 Up to 0.5 1 to 3 Available -- Yes
ADSL Max Up to 0.75 -- 0.75 to 2.5 Available -- --
Fixed Rate 1 -- -- Available -- --
Observed Speeds VDSL
Max Observed Downstream Speed (Mbps) 1.99
Max Upstream Observed Speed (Mbps) 0.8
Observed Date 2019-04-26
Other Offerings Availability Date
VDSL Multicast -- -- -- Available -- --
ADSL Multicast -- -- -- Available -- --
Premise environment Status
Bridge Tap N
Last Test Date --
You should be getting betterthan you are. Can you post the hub stats when connected to the test socket behind the removable faceplate of the master socket with a new filter.
BT Hub 6A
0 Days, 6 Hours 37 Minutes 0 Seconds
800 Kbps / 2.00 Mbps
1081 / 2387
12.5 dB / 6.5 dB
25 MB Uploaded / 87 MB Downloaded
I think you could be losing a couple of Mb due to the extention you are using for the hub. Your max would only be 6Mb on a fine day with a following wind.
UYou need to forget your previous connection as this connection is totally different. You are really a very long way from from the street cabinet and your connection speed is almost at attainable with noise margin about normal. Your connection is not capped. You may be able to get another 2/3mb connection speed using the test socket as suggested by @
I would downgrade from superfast 2 as you will not get speed anywhere near that