Solved! Go to Solution.
You will get a full wireless signal even although the Internet is down. The wireless signal is broadcast from your Homehub not the Internet.
Use this link to check to see if there are any reported problems in your area.
Are you sure that its not just you affected?
What colour are the lights on the BT Home Hub?
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry to read about this ongoing fault. I've sent you a private message with details on how you can get in touch with us.
Also, thanks for flagging this to me @Keith_Beddoe
|Did you get the help you needed?|
Help others by clicking on ‘Mark as accepted solution’
|Show your appreciation!|
Click on the star next to a reply to say thanks
|Help guide to using the community? Click below|
|Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You|