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Predator215
Beginner
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Message 1 of 11

Broadband no connection

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Hello to all is anyone else having the same problem in the ramsgate area that happend on the 10th of March. No internet connection but full signal which I believe is down to the junction box or cabinet.
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Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Broadband no connection

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You will get a full wireless signal even although the Internet is down. The wireless signal is broadcast from your Homehub not the Internet.

Use this link to check to see if there are any reported problems in your area.

https://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31

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Distinguished Sage
Distinguished Sage
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Message 3 of 11

Re: Broadband no connection

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Are you sure that its not just you affected?

What colour are the lights on the BT Home Hub?

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Sage
Sage
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Message 4 of 11

Re: Broadband no connection

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There is no reprted cabinet issue in Ramsgate area.

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Distinguished Sage
Distinguished Sage
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Message 5 of 11

Re: Broadband no connection

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@Predator215 

Do you have dial tone on your phone?

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Predator215
Beginner
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Message 6 of 11

Re: Broadband no connection

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Yes I can dial and receive calls.
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Predator215
Beginner
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Message 7 of 11

Re: Broadband no connection

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Flashing pink it’s was the same the other week engineer came round and said that my end and lines were all good and it was a problem with the cabinet and 50 others were effectied.
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Predator215
Beginner
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Message 8 of 11

Re: Broadband no connection

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Done that but thanks
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Distinguished Sage
Distinguished Sage
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Message 9 of 11

Re: Broadband no connection

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 10 of 11

Re: Broadband no connection

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Hi @Predator215,

I am sorry to read about this ongoing fault. I've sent you a private message with details on how you can get in touch with us. 

Also, thanks for flagging this to me @Keith_Beddoe

Thanks

DanielS

Community ModeratorDannyS
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