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United77
Aspiring Contributor
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Message 1 of 4

Broadband not working - engineer visit

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Hi All

My broadband has been down since last Thursday. I’m a BT plus customer, so a 4g hub is on the way. However my engineer visit is tomorrow anyway and hopefully this will resolve the issue. I wanted to ask if anyone knows if the engineer has spare hubs on the day (if that’s what the problem is) or will I have to wait for one in the post. If it is a new hub required, will I have to pay for it? I’m in contract, but my HH5 is from a my last contract. 

Thanks

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3 REPLIES 3
Starwire
Aspiring Expert
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Message 2 of 4

Re: Broadband not working - engineer visit

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Openreach only supply a replacement Hub if it’s a Broadband Boost Task as they are working directly for BT.

If it’s any other kind of Broadband Task, i.e. SFI2, FTTC1, SFVA then no they won’t supply you with a replacement Hub if the faulty.

Sage
Sage
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Message 3 of 4

Re: Broadband not working - engineer visit

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If you are in contract and the hub is faulty it will be replaced free of charge and sent via the post.

I do recall @Starwire  stating broadband boost engineers are only for ADSL.

Starwire
Aspiring Expert
137 Views
Message 4 of 4

Re: Broadband not working - engineer visit

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Another one who doesn’t read the whole thing. 😒