Broadband not working

[Rob180Brown]

My Broadband is not working. It just keeps flashing purple/pink. I’ve done all the checks, but it just won’t work. Please help. 

[licquorice]

Have you considered reporting the fault? 150 or 0800 800150.

[Rob180Brown]

Yes. Reported. BT booked an engineer. But then just cancelled it after claiming they’ve “fixed the problem”. They haven’t 

[Les-Gibson]

Try switching both the hub and the ONT off for about 60 seconds and then restart them

[pippincp]

@Les-Gibson  What makes you think the OP has FTTP?

[Rob180Brown]

what’s an ONT?

[licquorice]

An optical modem that your hub connects to when you have full fibre to the house.

[Rob180Brown]

Yeah, I don’t have that 

[DavidM]

Hi @Rob180Brown and welcome to our community.

Sorry you're having problems with your connection. Is your landline working? 

Cheers

David

[Rob180Brown]

Don’t have a landline