We are on BT Infinity. There are four houses at the end of 1.5 miles of copper cable from the fibre box, all of which use broadband and telephone land line. The broadband continually drops out at all times but mostly evenings and weekends. I am told it is purely down to capacity on the line. I I have reported to BT many times but when they test it it gives +7MBs when it is actually working.
I know our neighbours are also unhappy and have complained.
It seems that in other parts of the country fibre is being brought to single dwellings. Devon and Cornwall seem to fair very well
Welcome any views on how to get BT to understand and improve the situation.
can you post stats from your router if hh5 then troubleshooting then helpdesk
enter your phone number and post results remember delete number https://www.btwholesale.com/includes/adsl/main.html
try quiet line test dial 17070 option 2 should be silent and best with corded phone
Hi, yes tried it several times, always silent but still having drop out problems with the broadband. I'm convinced it's down to the traffic on a single copper wire delivering multiple services to four properties. I'm paying for infinity, but definitely not getting it. The problem is that switching provider makes no difference as it all relies on the same bit of old wire.
Which 'single copper wire' is that then? I can assure you the four properties will have discrete pairs of wires.
Nothing to do with the wires themselves, its the laws of physics and the distance you are from the cabinet that determines speed.
However, if you are experiencing dropouts, there is a fault somewhere on the line thatneeds investigation.
I now have a dedicated diary where I am going to record all drop outs, and duration that I notice . That will be internet not WIFI. I'll record this until January then attempt another fault report.
The problem is that I have reported this at least six times, they have investigated, found problems, replaced some sections of the wire due to corrosion, but have told me that it all needs replacing but they were unable to do this. Presumably due to cost.
The pole outside my house is also leaning out towards the road, this stretches the wiring connected to the house. When I report this they just extend the wire.
I have never closed any of these faults as completed, but after a while they appear closed.