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deadpool
Contributor
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Message 1 of 21

Broadband reset at midnight

Hello

Can anyone advise why my broadband seems to be resetting itself nightly between 12am-12.30am?

It's not every night, just on occasion but it is very frustrating whilst in the middle of gaming.

Is this a setting contained within my hub or is it something BT control?

Thanks
Steven

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DavidM
Moderator
Moderator
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Message 2 of 21

Re: Broadband reset at midnight

Hi @deadpool  and welcome to the community.

Sorry you're seeing these drops. Does anything else happen at that time i.e. any electrical device switching on?

Cheers

David

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deadpool
Contributor
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Message 3 of 21

Re: Broadband reset at midnight

Hi @DavidM 

Been a member and long-time lurker for a few years now 🙂

Nothing goes on or off when these resets take place.

It seems to be a sporadic thing but it has done it for the last 2 nights in a row.

Thanks
Steven

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imjolly
Distinguished Sage
Distinguished Sage
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Message 4 of 21

Re: Broadband reset at midnight

is the hub light changing from blue and cycling through other colours before reconnecting?

have you tried using the test socket with a filter to see if that helps stability?



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deadpool
Contributor
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Message 5 of 21

Re: Broadband reset at midnight

Yes, starts off blue then cycles through a variety of colours before reconnecting.

I'm not sure how to do that to be honest - can you tell me more?

Thanks

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deadpool
Contributor
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Message 6 of 21

Re: Broadband reset at midnight

Does anyone know of any solution to this because it's just happened for the 3rd night in a row.

Really starting to get **bleep** off with this.

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deadpool
Contributor
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Message 7 of 21

Re: Broadband reset at midnight

No one had anything?

Had another 3 nights of dropouts.

Really getting to be a joke now

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Gary_C
Aspiring Expert
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Message 8 of 21

Re: Broadband reset at midnight

it is possible it is a modem reboot due a TR-069 call issued by BT for some reason.
You need to have a look in your routers log and see what is stored there around the time it is happening.
You might see somthing like
( 16.130000) System start TR069
(172368.160000) PPP LCP Send Termination Request [User request]
(172366.420000) CWMP: session completed successfully
(172366.420000) The system is going DOWN for reboot.
(172364.160000) CWMP: HTTP authentication success 
(172362.110000) CWMP: Server URL:  Connecting as user: ACS username
(172362.110000) CWMP: Session start now. Event code(s): '6 CONNECTION REQUEST,4 VALUE CHANGE'
(172361.630000) CWMP: Initializing transaction for event code 6 CONNECTION REQUEST
You can avoid this by using a third party modem/router. Most VDSL2 routers would suit. I used a Vigor 130 and a separate router which stopped the annoying reboots I (and others) were suffering at the time.

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deadpool
Contributor
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Message 9 of 21

Re: Broadband reset at midnight

So, a further update on this - after 3 different engineers coming out and a 4th en route for this Wednesday, we're not really any further forward.

The last engineer was the most helpful. He advised that I am actually on a G.Fast line and I shouldn't be as I am over the threshold distance-wise. The max distance from the exchange should be 300m and my property is sitting at around 309m. The explains the volatile speeds I am seeing but not the constant restart of the router nightly.

He suggested potentially moving back to VDSL for a more stable connection but that's why the 4th engineer is coming out - a second opinion.

I'm not convinced that option would solve the nightly restarts.

He also suggested I may have a REIN issue within my property / building.

Frustrating to say the least.

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pompey1898
Recognised Expert
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Message 10 of 21

Re: Broadband reset at midnight


@deadpoolwrote:

So, a further update on this - after 3 different engineers coming out and a 4th en route for this Wednesday, we're not really any further forward.

The last engineer was the most helpful. He advised that I am actually on a G.Fast line and I shouldn't be as I am over the threshold distance-wise. The max distance from the exchange should be 300m and my property is sitting at around 309m. The explains the volatile speeds I am seeing but not the constant restart of the router nightly.

He suggested potentially moving back to VDSL for a more stable connection but that's why the 4th engineer is coming out - a second opinion.

I'm not convinced that option would solve the nightly restarts.

He also suggested I may have a REIN issue within my property / building.

Frustrating to say the least.


Hi @deadpool ,

A long shot here but it does happen.  Do your street lights dim between 12 & 12:30 perhaps.  Some do in my village.

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