Between 5.30pm and 11pm everyday we experience a significant drop in download speed, down to around 5Mbps. I have removed everything on the network one time and still experienced the drop in speed. The below chart is the past 10 days of download speeds, I use a home server to run these tests every 1 hour.
The exchange should be Guildford (THGI)
I believe this to be a congestion issue as when the engineer came to install they said the cabinet was so oversubscribed they had to use thinner cables.
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can you post stats from your router please
which cab are you on ?
Currently using a TP-LINK router because of DHCP issues with the BT Home Hub 6... I don't believe I have seen much different in these values when the slowdown happens. From looking at https://www.telecom-tariffs.co.uk/ it shows cabinet P132
are you using ethernet or wifi when you get the problem with your download speed?
The home server that I run periodic speed tests on is connected via ethernet. Issues is experienced the same through ethernet and wifi. I have even ran speedtests during these slowdown times with nothing else connected.
I think the engineer was pulling your leg as it's impossible for a cab to become oversubscribed. If thinner cable is being used then it is a cost issue due to the price of copper ATM.
Don't remember her exact words, but definitely mentioned thin cables and very little room. Speed dropped as expected see below. 200ms ping(?!) and 4.3Mbps down, I'm meant to be getting near to 70!
i have asked mods to check your exchange and can for problems They will post here
Hi @rshaw sorry that you are experiencing slow speeds in the evenings.
I've checked and there is congestion on your svlan but this is due to be resolved over the weekend. Please check and if it is not resolved by Monday evening post back and let us know and we will chase this up for you.