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26pammy
Beginner
153 Views
Message 1 of 4

Broadband so slow or non existent.

BT Broadband has been so slow for weeks that is when it is working at all!! We keep having to re set everything and it is very annoying, we pay a lot of money every month to BT and for what? A rubbish service that's what, we have tried to get BT to test the Broadband speed but'Sorry we can't test your speed at the moment' and do you know why BT? Because it's that bloody slow!!! How on earth do we get this appalling service sorted out? We are now actively searching for a new provider we have had enough BT.

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Distinguished Sage
Distinguished Sage
147 Views
Message 2 of 4

Re: Broadband so slow or non existent.

if you have a hh6 can you post stats - advanced settings then technical log information   if hh5 then troubleshooting then helpdesk

check for line noise  dial 17070 option 2  should be silent and best with corded phone

enter your phone number and post results  remember to delete number but leave exchange and cab  https://www.dslchecker.bt.com/adsl/adslchecker.welcome

constantly resetting the router will actually make matters worse by increasing noise margin and reducing connection speed



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26pammy
Beginner
136 Views
Message 3 of 4

Re: Broadband so slow or non existent.

 
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Techwizz
Aspiring Expert
114 Views
Message 4 of 4

Re: Broadband so slow or non existent.

@26pammy, there isn't any text in your reply.
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