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Kuzey101
Aspiring Contributor
368 Views
Message 11 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

Can anyone assist with the Bridge Tap question?

Thanks in advance.

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Kuzey101
Aspiring Contributor
337 Views
Message 12 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

Still looking for some advice on the Bridge Tap - where is that likely to be? Why would it be there? Anyone?

Thanks in advance

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Moderator
Moderator
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Message 13 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

@Kuzey101 this is the best explanation of a bridge tap that I can find.  How is the connection performing at the moment?

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Kuzey101
Aspiring Contributor
280 Views
Message 14 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

Hi there and thanks for the info on Bridge Tap - very complicated at first read but seems to boil down to the fact that someone has left a wire dangling somewhere that is connected to my line which might have once been used to connect someone else and that wire is impacting the line. Obvious question perhaps but why hasn't it been removed?

 

As far as speeds are concerned this morning is a good example of the variances I get:

BT troubleshooter/diagnostics says I am getting 48.3 to the Hub (and won't produce the the hub to device figure)

Couple of minutes later, speed test on Bing gives 52.6 down/17.8 up

Couple of minutes after that another Ookla speed test gives 58 down 12.61 up

Helpdesk info from hub says:

5. DSL uptime:5 days, 02:47:02
6. Data rate:14994 / 59926
7. Maximum data rate:15032 / 65359
8. Noise margin:6.0 / 7.1
9. Line attenuation:14.3 / 12.8
10. Signal attenuation:14.6 / 13.3

 

So the short answer is I don't really know what to say about the connection becauase the various speed test results seem to contradict each other (and why does the noise margin keep fluctuating?)

On occasion the BT speed test has reported 42ish download to hub but nothing has obviously changed to suddenly impact the speed.

Thanks for the interest. 

 

 

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Oddius09
Aspiring Expert
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Message 15 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

Noise margins, and maximum data rates do vary during the day which means your speed tests will.

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Distinguished Sage
Distinguished Sage
257 Views
Message 16 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

btspeedtester has been giving 'odd' results so I would use speedtest.net until btspeedtster is fixed  your download speed will vary but your connection speed according to stats has been steady for 5 days



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Joanneh
Aspiring Contributor
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Message 17 of 17

Re: Broadband speed after recontracting - difficulty getting resolution

seems to be the same modus operandi with recontracting people , i just recontracted , despite all the test showing i can get 80mb max ( i just had 3 years of stable 76mb from plusnet with same unlimited superfast fibre 2 )  they have set my profile to 55  and with that come the same speed variation that you have between 17 and 50, but most of the time i'm under the " 50 minimum garantee" or the " average 67 promise from the sale person that convinced me to recontract" .

 

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