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seamus111
Beginner
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Message 1 of 10

Broadband speed drop after renewing contact

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Just renewed my contract and almost immediately had a 50 % reduction in speed. Our broadband has been very steady this last year , seems like to much of a coincidence.
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B13blues
Aspiring Expert
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Message 2 of 10

Re: Broadband speed drop after renewing contact

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Did you get the free upgrade on your previous contract and now lost it by renewing?  I'm only guessing to be honest but that's a hell of a drop.

Distinguished Sage
Distinguished Sage
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Message 3 of 10

Re: Broadband speed drop after renewing contact

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@seamus111 wrote:
Just renewed my contract and almost immediately had a 50 % reduction in speed. Our broadband has been very steady this last year , seems like to much of a coincidence.

Is your phone line working, can you get dial tone, and is the line clear without any noise?

Distinguished Sage
Distinguished Sage
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Message 4 of 10

Re: Broadband speed drop after renewing contact

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post the stats from your hub  if hh6 then advanced settings then technical log information

enter phone number and post results  remember delete number    https://www.btwholesale.com/includes/adsl/main.html



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seamus111
Beginner
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Message 5 of 10

Re: Broadband speed drop after renewing contact

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seems ok did the quiet line test np

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Distinguished Sage
Distinguished Sage
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Message 6 of 10

Re: Broadband speed drop after renewing contact

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what about posting stats



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seamus111
Beginner
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Message 7 of 10

Re: Broadband speed drop after renewing contact

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 Status 
xDSL
xDSL
ModeVDSL2
Traffic TypePTM
StatusUp
Link Power StateL0
 
 DownstreamUpstream
Line Coding (Trellis)OnOn
SNR Margin (dB)5.96.4
Attenuation (dB)33.20.0
Output Power (dBm)5.810.4
Attainable Rate (Kbps)108451301
 
Rate (Kbps)91111301
 
B (# of bytes in Mux Data Frame)5531
M (# of Mux Data Frames in an RS codeword)11
T (# of Mux Data Frames in an OH sub-frame)6460
R (# of redundancy bytes in the RS codeword)140
S (# of data symbols over which the RS code word spans)0.19500.7711
L (# of bits transmitted in each data symbol)2872332
D (interleaver depth)1631
I (interleaver block size in bytes)7032
N (RS codeword size)7032
Delay (msec)80
INP (DMT symbol)3.000.00
 
OH Frames106891299204550
OH Frame Errors3650
RS Words183705844663315
RS Correctable Errors7610
RS Uncorrectable Errors00
 
HEC Errors106690
OCD Errors00
LCD Errors00
Total Cells157692570
Data Cells8682330
Bit Errors00
 
Total ES300
Total SES50
Total UAS213213
 

  Sorry I am using a Billion router as the BT HH could never hold a stable connection for me. The connection has improved from under 6 to 9 but last week I had 12.

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seamus111
Beginner
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Message 8 of 10

Re: Broadband speed drop after renewing contact

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adsl.jpeg

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seamus111
Beginner
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Message 9 of 10

Re: Broadband speed drop after renewing contact

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no just renewed to the same package , haggled on price a bit just.
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Distinguished Sage
Distinguished Sage
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Message 10 of 10

Re: Broadband speed drop after renewing contact

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when you renewed the package connection looks like reset and you lost G.INP.  just manintain connection and DLM will activate G.INP and this will drop noise margin to about 3db and give a bit more conenction speed   could take 10/14 days provided line stable and few errors

https://www.increasebroadbandspeed.co.uk/g.inp



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