Broadband speed drop after renewing contact

[seamus111]

Just renewed my contract and almost immediately had a 50 % reduction in speed. Our broadband has been very steady this last year , seems like to much of a coincidence.

[B13blues]

Did you get the free upgrade on your previous contract and now lost it by renewing?  I'm only guessing to be honest but that's a hell of a drop.

[Keith_Beddoe]

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@seamus111 wrote:
Just renewed my contract and almost immediately had a 50 % reduction in speed. Our broadband has been very steady this last year , seems like to much of a coincidence.

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Is your phone line working, can you get dial tone, and is the line clear without any noise?

[imjolly]

post the stats from your hub  if hh6 then advanced settings then technical log information

enter phone number and post results  remember delete number    https://www.btwholesale.com/includes/adsl/main.html

[seamus111]

seems ok did the quiet line test np

[imjolly]

what about posting stats

[seamus111]

Status

xDSL xDSL Mode VDSL2 Traffic Type PTM Status Up Link Power State L0     Downstream Upstream Line Coding (Trellis) On On SNR Margin (dB) 5.9 6.4 Attenuation (dB) 33.2 0.0 Output Power (dBm) 5.8 10.4 Attainable Rate (Kbps) 10845 1301   Rate (Kbps) 9111 1301   B (# of bytes in Mux Data Frame) 55 31 M (# of Mux Data Frames in an RS codeword) 1 1 T (# of Mux Data Frames in an OH sub-frame) 64 60 R (# of redundancy bytes in the RS codeword) 14 0 S (# of data symbols over which the RS code word spans) 0.1950 0.7711 L (# of bits transmitted in each data symbol) 2872 332 D (interleaver depth) 163 1 I (interleaver block size in bytes) 70 32 N (RS codeword size) 70 32 Delay (msec) 8 0 INP (DMT symbol) 3.00 0.00   OH Frames 10689129 9204550 OH Frame Errors 365 0 RS Words 18370584 4663315 RS Correctable Errors 761 0 RS Uncorrectable Errors 0 0   HEC Errors 10669 0 OCD Errors 0 0 LCD Errors 0 0 Total Cells 15769257 0 Data Cells 868233 0 Bit Errors 0 0   Total ES 30 0 Total SES 5 0 Total UAS 213 213

  Sorry I am using a Billion router as the BT HH could never hold a stable connection for me. The connection has improved from under 6 to 9 but last week I had 12.

[seamus111]

[seamus111]

no just renewed to the same package , haggled on price a bit just.

[imjolly · Accepted solution]

when you renewed the package connection looks like reset and you lost G.INP.  just manintain connection and DLM will activate G.INP and this will drop noise margin to about 3db and give a bit more conenction speed   could take 10/14 days provided line stable and few errors

https://www.increasebroadbandspeed.co.uk/g.inp