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djphoto7896
Aspiring Contributor
272 Views
Message 11 of 23

Re: Broadband speed dropping

Bt sent an engineer out turns out the wiring to the pole outside was knackered .speed has increased a bit now
0 Ratings
Techwizz
Aspiring Expert
263 Views
Message 12 of 23

Re: Broadband speed dropping

Great news!
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djphoto7896
Aspiring Contributor
247 Views
Message 13 of 23

Re: Broadband speed dropping

Well the Plot thickens it's now back down to 29mb download how do I get back on standard broadband which was more reliable than the ultrafast
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Distinguished Sage
Distinguished Sage
240 Views
Message 14 of 23

Re: Broadband speed dropping

can you repost stats from hub please  are you using the master socket or preferably the test socket?



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djphoto7896
Aspiring Contributor
229 Views
Message 15 of 23

Re: Broadband speed dropping

Product name,HomeHub6
Serial number,+088047+1709002634
Fireware version,v0.09.06.05093-BT (Wed May 9 17:52:38 2018)
Board version,01
DSL uptime,0 days 5 Hours 48 Mins 8 Secs
Data rate,4Mbps/32Mbps
Maximum Data rate,4 Mbps/41 Mbps
Noise margin,59/98
Line attenuation,323/217
Signal attenuation,313/200
Broadband username,bthomehub@btbroadband.com
BT Wi-Fi,Activated
2.4 GHz wireless network name,BTHub6-S65P
2.4 GHz wireless channel,Automatic (Smart Wireless)
5 GHz wireless network name,BTHub6-S65P-5
5 GHz wireless channel,Automatic (Smart Wireless)
WirelessSecurity,WPA
Band steering,No
Wireless security,Mode 1
Firewall,Default
MAC address,E0:51:63:AE:1C:EB
Software variant,-
Boot loader, 0.1.6-BT (Fri Sep 9 10:05:09 2016)

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Distinguished Sage
Distinguished Sage
220 Views
Message 16 of 23

Re: Broadband speed dropping

Connection time only 5hrs was that a manual reset?
Was stats from connection to master or test socket?


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djphoto7896
Aspiring Contributor
218 Views
Message 17 of 23

Re: Broadband speed dropping

manual reset to see if that helped.Thing is my line speed from the cabinet tothe hub is only 29mb 

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Techwizz
Aspiring Expert
200 Views
Message 18 of 23

Re: Broadband speed dropping

It's 32 Mb, but there's obviously still a problem, so you need to get back onto CS and book another engineer appointment.
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Distinguished Sage
Distinguished Sage
194 Views
Message 19 of 23

Re: Broadband speed dropping

constantly rebooting your router will actually make your connection worse not better - stable is best



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djphoto7896
Aspiring Contributor
182 Views
Message 20 of 23

Re: Broadband speed dropping

Sending meanotherengineer