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Hornets_Nest
Beginner
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Message 1 of 2

Broadband speed drops in the evening making internet TV channels unviewable

I only noticed this issue since towards the end of the Liverpool v BVB match when the picture started pixelating and eventually froze. Since then the broadband has been fine during the day but slows down in the evening to the point where no internet TV channels are viewable and the same for the Amazon Fire box which I also use regularly to stream content.

I have been a BT customer for some time and this is the first time I've had speed issues though I've also noticed a little noise on the phone line. I am in Weymouth (if that is any help.  

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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband speed drops in the evening making internet TV channels unviewable

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

Then, if you have a Home Hub 5, please display the full connection statistics including noise margins, by following the instructions on this page.
 
Check your connection speed for the Home Hub 5
 
Could you please post the results from the BT Speedtester, including the further diagnostics.
 
BT Wholesale Speedtester
 

Noise on the line will affect your broadband speed.

 

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