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ajjones
Beginner
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Message 1 of 11

Broadband speed not reaching minimum Mbs

I am paying for a broadband contract for Superfast fibre 1 which is supposed to provide 25-40Mbs. It has never achieved the advertised rate and is consistently <15Mbs. BT Chat have recommended the following speedtest which confirms speed issue. http://www.speedtest.btwholesale.com/.

Worryingly, at the end of the test there is a statement indicating that the max. achievable speed is 15Mbs. Have I been paying for a service that can never be fulfilled?

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10 REPLIES 10
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Broadband speed not reaching minimum Mbs

@ajjones 

When did your service start?

In order to find out what services and speed range you should be getting, please enter your phone number into this form.
Broadband availability checker


Please remember to edit out your phone number before you post the results.

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Sage
Sage
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Message 3 of 11

Re: Broadband speed not reaching minimum Mbs

Could you post the connection stats from the hub.

HH6 Advanced settings/technical log/information.

Also check for noise on your line, 17070 option 2, best with corded phone.

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ajjones
Beginner
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Message 4 of 11

Re: Broadband speed not reaching minimum Mbs

hub manager 1.png

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ajjones
Beginner
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Message 5 of 11

Re: Broadband speed not reaching minimum Mbs

hub manager 2.png

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ajjones
Beginner
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Message 6 of 11

Re: Broadband speed not reaching minimum Mbs

hub manager 3.png

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ajjones
Beginner
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Message 7 of 11

Re: Broadband speed not reaching minimum Mbs

Noise on line test seams ok

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ajjones
Beginner
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Message 8 of 11

Re: Broadband speed not reaching minimum Mbs

hub manager 4.png

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Sage
Sage
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Message 9 of 11

Re: Broadband speed not reaching minimum Mbs

To rule out any internal wiring can you connect to the test socket with a filter and see if there is any improvement.

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Distinguished Sage
Distinguished Sage
180 Views
Message 10 of 11

Re: Broadband speed not reaching minimum Mbs

are you having problems with hub dropping connection and maybe quite a few manual reset as you try and get your speed faster?  your connection time is less than 1 days so must have been recent reset- manual or router dropping connection

you are in a banded profile due to connection problem and the DLM has taken action to stabilise your connection by increasing noise margin and dropping connection speed

are you sure there is not some line noise - it should be silent

 



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