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Newbie
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Message 1 of 3

Broadband speed test now fails after upgrade of my master socket - why?

Today I had my Master Socket upgraded and a couple of other minor wiring tweaks by the Openreach engineer. Lo and behold my line speed had now doubled. However, when I ran the speed test from MyBT, it could not give me a result. Strange, because it worked before the engineer arrived! Also, the software now demanded to know which Hub I was using which it did not ask for before. To verify my line speed I had to use a third party facility from the internet, the result of which did almost match what the engineer said I now had. Weird or what?

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Expert
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Message 2 of 3

Re: Broadband speed test now fails after upgrade of my master socket - why?

You'll need to wait for your order to be closed. I had the same issue and checked the next day and the had been closed and the App speedtest worked as it should

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Newbie
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Message 3 of 3

Re: Broadband speed test now fails after upgrade of my master socket - why?

Thankyou NigelB.

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