When I test my broadband speed using Speedtest.net I get figures around 14/15mb download. If I use the BT Speed Test I get 57mb (surprise!) Where does this huge discrepancy come from? I'm thinking that BT measure signal to the hub whilst Speedtest measures the WiFi speed? Is this correct? Thanks for any help JP
PS: I have BT Broadband Superfast 1 package
The discrepancy is due to you using a wireless connection. To get a true figure use wired connection for speed tests.
Many speedtest.net servers are overloaded. Try to change the server you are using to test your speed. What I also would like to suggest to use the https://speedof.me/ website to test your "true" speed. It's a HTML5 internet speedtest that doesn't require flash or java. So nothing is there to slow you down and will give you a more accurate result. For instance on speedtest.net I get 58-59Mbps, but on the speedof.me website I get 62-63Mbps. When the BT engineer was here couple of weeks ago to fix my line, that was the speed he was getting too through his testing equipment.
Doesn't matter which speed test site is used. You will not get a true result with a wireless connection.
I prefer to save time and do troubleshooting by logical progression. Others prefer to waste their time messing about beforehand.
I wouldn't report an issue until I'd checked the router stats and sync speed and carried out basic diagnostics. I get paid to know what I'm doing when troubleshooting a connection problem.
Before you ask, no, I don't work for an ISP.