cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
mooretk
Beginner
664 Views
Message 1 of 12

Broadband speed virtually unusable in the evening

We seem to have a recurring issue with Unlimited BT Infinity 2... but it's getting worse!

 

Basically, the broadband speed drops off dramatically in the evenings. The timing varies slightly but it usually occurs between 4:30 - 5pm and, whilst this used to be slightly irritating, the speed is now so slow that it's barely possible to load a simple web page.

 

During the day (off-peak hours), the connection is stable with download speeds comparable to those reported by the BTW speed test. In the evenings, although the BTW speed test still reports healthy down / upstream speeds, the usable performance is very poor.

 

I realise that network load is much higher during the evening but surely this can't be entirely responsible for the performance degradation? If so, the service is basically useless during peak hours.

 

I've just had a very frustrating conversation with the BT 'helpdesk' and a chap who insisted that either my Ethernet cable was faulty or there was a structural issue affecting my wifi connection (!). Any chance one of the mods can lend a hand before I tear out any more hair?!?

0 Ratings
Reply
11 REPLIES 11
Distinguished Guru
661 Views
Message 2 of 12

Re: Broadband speed virtually unusable in the evening

Does this only happen on wifi or is a wired ethernet connection affected too?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
mooretk
Beginner
656 Views
Message 3 of 12

Re: Broadband speed virtually unusable in the evening

Both connection types are affected. There's no difference between the connection used during the day and in the evenings.

 

As I sit here working away, I can see the connection speed suddenly drop off each evening.

0 Ratings
Reply
Distinguished Guru
652 Views
Message 4 of 12

Re: Broadband speed virtually unusable in the evening

Do you have a Homehub 5?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
mooretk
Beginner
643 Views
Message 5 of 12

Re: Broadband speed virtually unusable in the evening

I do indeed...

0 Ratings
Reply
Distinguished Guru
641 Views
Message 6 of 12

Re: Broadband speed virtually unusable in the evening

Can you post your line stats from the HH5 please? These are in Troubleshooting/Helpdesk on the web interface at http://192.168.1.254

Lines 1-13 will be enough

_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
mooretk
Beginner
618 Views
Message 7 of 12

Re: Broadband speed virtually unusable in the evening

As requested...

1. Product name: BT Home Hub
2. Serial number: +068343+NQ41269231
3. Firmware version: Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated Unknown
4. Board version: BT Hub 5A
5. VDSL uptime: 10 days, 12:32:18
6. Data rate: 20000 / 79995
7. Maximum data rate: 28465 / 90263
8. Noise margin: 10.0 / 8.9
9. Line attenuation: 0.0 / 17.4
10. Signal attenuation: 0.0 / 17.4
11. Data sent/received: 469.0 MB / 1.4 GB
12. Broadband username: bthomehub@btbroadband.com
13. BT Wi-fi: Yes
0 Ratings
Reply
Distinguished Guru
611 Views
Message 8 of 12

Re: Broadband speed virtually unusable in the evening

Perfect stats running at full speed for many days, so no problem with your Infinity connection. It may be congestion in your local area.
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
0 Ratings
Reply
mooretk
Beginner
594 Views
Message 9 of 12

Re: Broadband speed virtually unusable in the evening

Agreed; they're seems to be no issue with the Infinity connection.

However, this is a regular issue and the timing is fairly predictable. It looks potentially like a throttling issue since the poor speeds persist from early evening until around midnight and then pick up to normal again.

Is there ary throttling on this service and, if so, is there any way to move to a service level without it?
0 Ratings
Reply
Sage
Sage
591 Views
Message 10 of 12

Re: Broadband speed virtually unusable in the evening

There is no throttling but congestion has the same effect. Openreach will be aware and no doubt planning an increase in capacity. It normally doesn't take them as long as VM.

0 Ratings
Reply