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Message 1 of 2

Broadband speed

I have Infinity/Fibre broadband but am having intermittent problems with very low speeds, mostly in the evening but sometimes during the day too. It’s sometimes as low as 1.9 when it should be up to 50! It’s so frustrating as I can’t watch Prime or Netflix as they keep buffering. Is this a common issue? I’ve tried all the suggested fixes but nothing seems to help.
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Distinguished Sage
Distinguished Sage
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Message 2 of 2

Re: Broadband speed

Can you run btspeedtester and when first test completes run diagnostic test and post result must use an Ethernet connection and better with edge/i.e.   http://www.speedtest.btwholesale.com/

Can you enter your phone number and post results. Remember delete number but leave exchange and cabinet. https://www.btwholesale.com/includes/adsl/adsl.htm

Post stats from your router



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