you are not getting your bits and bytes mixed up are you?
post hub stats advanced settings then technical log information
please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL
Stats from router BT Hub5
What other info do you want.Did quiet line test with cordless phone......no sound whatsoever.!
as I posted if you have hh5 then go troubleshooting then helpdesk and post the page of hub stats
also post info from link I posted so can see what your expected speed range is to compare against hub stats
Broadband observed speeds. Downstream 6.4 Upstream 0.63. Readings taken from Broadband Availability Checker.
Gone into trouble shooting & it reads "your hub is connected correctly to broadband service"
tried again same result.
obviously BT are not keeping to their contractual terms for Broadband Speed &I need it put right
when you go to troubleshooting you then need to go to heading helpdesk and you should see a page of stats connection time, speed down and up, noise margin, attenuation etc
need to enter phone number and post results https://www.broadbandchecker.btwholesale.com/#/ADSL
need this information before can try and help you