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DatChu
Aspiring Contributor
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Message 1 of 17

Broadband speed

Hello, I've been having issues with my broadband speed for the past month. My broadband package is currently 'Fibre 1' that has 67-73Mb download speed range with guarantee 62Mb minimum. I've been doing daily speed test for the past month and I've always been getting 34-38Mb only. The upload speed and ping are completely fine but the download speed is having big issues. I haven't seen it reach 60Mb+ in over a month now. I'm also currently using an ethernet cable connected directly to my PC.

I've restarted my BT Smart Hub many times, but the problem doesn't get solved doing that.

Is there anything I should do to fix this problem?

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16 REPLIES 16
JohnC2
Moderator
Moderator
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Message 2 of 17

Re: Broadband speed

Hi @DatChu sorry that your speed has dropped. Have you checked the telephone line for any noise interference? Dial 17070 on a corded phone preferably and the line should be quiet, if using a cordless phone you may hear a slight hum.

Also can you post your hub stats? As you are using the BT Smart hub you can get your connection stats by, Opening a new web browser on your connected device and type 192.168.1.254 or bthomehub.home into the address bar. This will open the Hub Manager.  Click ‘Advanced Settings’ and then ‘Technical log’

cheers

John

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imjolly
Distinguished Sage
Distinguished Sage
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Message 3 of 17

Re: Broadband speed

in addition to info requested by @JohnC2  can you enter your phone number and post results  remember delete number

https://www.broadbandchecker.btwholesale.com/#/ADSL



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DatChu
Aspiring Contributor
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Message 4 of 17

Re: Broadband speed

Product name:

BT Hub 6A

Serial number:

+084316+NQ75140337

Firmware version:

SG4B1000E020

Firmware updated:

14-Mar-2020

Board version:

1.0

Gui version:

1.115.0

DSL uptime:

0 Days, 1 Hours 52 Minutes 45 Seconds

Data rate:

14.17 Mbps / 38.88 Mbps

Maximum data rate:

14174 / 40136

Noise margin:

6.1 dB / 6.3 dB

Line attenuation:

20.7 dB

Signal attenuation:

17.7 dB / 20.7 dB

VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

94 MB Uploaded / 737 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Active

2.4 GHz wireless network name:

BTHub6-R9GM

2.4 GHz wireless channel:

Smart (Channel 11)

5 GHz wireless network name:

BTHub6-R9GM

5 GHz wireless channel:

Smart (Channel 44)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

3C:17:10:77:55:53

Software variant:

-

Boot loader:

9.2.0

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DatChu
Aspiring Contributor
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Message 5 of 17

Re: Broadband speed

Hi imjolly, 

Just for confirmation, which phone number do you need in that link? Home or mobile?

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pompey1898
Recognised Expert
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Message 6 of 17

Re: Broadband speed

Home

DatChu
Aspiring Contributor
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Message 7 of 17

Re: Broadband speed

BAC.png

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pippincp
Sage
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Message 8 of 17

Re: Broadband speed

Quiet line test? 17070 option 2.

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imjolly
Distinguished Sage
Distinguished Sage
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Message 9 of 17

Re: Broadband speed

are you connected to the master socket or better still the test socket with a filter to see if that improves your conenction speed  if you connect to test socket then repost your hub stats



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DatChu
Aspiring Contributor
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Message 10 of 17

Re: Broadband speed

Sorry for the delayed reply, imjolly. 

This is what it's connected to:103604232_3967334476642116_4314427689959633562_n.jpg

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