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Message 1 of 8

Broadband speeds

iv recently upgraded to faster broadband with the halo 2 router. 
i keep checking my speeds from the router to my device and one minute they go from 150mps down to as low as 58mps. To the hub from where ever is always on 150mps. Any help with this would be great full 

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Message 2 of 8

Re: Broadband speeds

There is not such thing as a halo 2 router. How are you testing your speeds wired or wireless?

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Message 3 of 8

Re: Broadband speeds

Halo router. Being using the wireless testing through the my bt app

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Message 4 of 8

Re: Broadband speeds

there is no halo router as @pippincp said

your probably have a SH2 and halo 1 or 2 is an add-on to your package

so if you have SH2 then post stats by going to hub manager then advanced settings then technical log information (not the logs)



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Message 5 of 8

Re: Broadband speeds

Oh right okay I shall do that now 

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Message 6 of 8

Re: Broadband speeds

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Message 7 of 8

Re: Broadband speeds

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Message 8 of 8

Re: Broadband speeds

The hub stats don't tell us anything as you are on FTTP, thanks for advising us of that.

Any speed tests should be via a wired connection as there are too many variables with wireless.

If you still have issues you should take them up with the FTTP team 0800 587 4787.